Shipping

How long will shipping take?

To keep shipping prices low, we ship with USPS postal stamps, which normally takes 2-5 business days to deliver after we ship it out. We ship out of Los Angeles, CA so the further you are from there, the longer it should take.

How can I get tracked shipping?

Please choose the "tracked shipping" option and once we ship your order, you’ll get an email with your tracking information. It may take up to 24 hours to see movement on USPS’ website after your tracking number has been created.

When do I receive my tracking number and/or how can I check my order status?

If you purchased the tracked shipping option, you’ll receive an email with your tracking information. It may take up to 24 hours to see movement on USPS’ website after your tracking number has been created.

Once I place an order, when do you ship it out?

We ship all orders within 48 hours after order completion but it may take an extra day or two during promotions due to the volume of orders.

What should I do if I put in the wrong shipping address?

Send an email to hello@mualcaina.com with the following included:

  1. Email subject: “Address Correction + ‘Your Order #’”
  2. First and Last Name
  3. Email Used For Confirmation
  4. Correct Address

There is a 24 hour window in which you can make any corrections as we ship out orders within 48 hours of purchase.

What if I haven't received my order yet?

If your item has not arrived within 14 business days of your order being shipped (not purchased), contact us at hello@mualcaina.com.